Tenant Handbook

Housekeeping Services

Guidelines for housekeeping services at Two MacArthur Ridge are as follows:

  • Tenant suites are cleaned four (4) nights a week, Monday through Thursday, between the hours of 6:00 p.m. and 10:30 p.m. and on Sundays between 8:00 a.m. and 2:00 p.m.
  • Day porters and housekeeping staff provide cleaning services weekdays between the hours of 7:00 a.m. and 5:00 p.m.
  • To ensure tenant satisfaction with cleaning, please contact the Property Management Office with any special requests or problems at (972)714-0499 or via email at yvonne.hernandez@hines.com.
  • Upon advance request, the following services can be provided at an additional cost: refrigerator cleaning, carpet cleaning, and floor waxing.
  • All cleaning personnel are required to wear an identification badge. If you observe any cleaning personnel without proper identification, please notify the Property Management Office at (972)714-0499.